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Help desk specialist - German language Puno radno vreme

na Talentuno u Beograd (Poslato na 23-05-2022)


Are you proud of your German language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

-Talking customers through basic problem-solving processes
-Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement’s and customer satisfaction
-Troubleshooting undocumented problems
-Allocating workload, assisting new employees and providing feedback for improvement
-Understanding the end to end processes that underpin quality customer service
-Conducting service audits

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Pregledano: 205 puta
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