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Escalation Engineer Puno radno vreme

na Endava u Beograd (Poslato na 01-06-2018)

Escalation Engineer

Job description

Engineer will be member of Endava’s Escalation team and will be responsible for debugging, advanced triage, troubleshooting tasks, and assessment of product/component failure on networks running with mixed media & varying communication protocols and done via phone, email, messaging, conferencing and at times on customer sites.
Superior spoken & written communication skills in English language
Must be able to determine methods and procedures on new assignments with little supervision
Must have proven crisis management skills
Experience with complex problem resolution where analysis of situations requires in-depth evaluation of varied factors
Able to read, analyze and diagnose: logs, traces and sniffer captures
Working with cross-functional team
Ability to determine problems and deliver known solutions
Good Presentation skills
Strong documentation skills—to be utilized for case management, knowledge capture, defect management and training
Ability to work outside of normal business hours as well as “on call” shift duty
1+ years of IP Networking experience (CCNA certificate is a plus)
1+ years working knowledge in one or more of the following technologies, Video, Voice over IP, Call Manager (or equivalent), large routing protocol environments and switching
Strong Protocol Knowledge for Voice/Video and SIP
Virtualization (Vmware/Vsphere/XenApp)
Active directory (LDAP,SSO)
Microsoft Server, Exchange, DNS, DHCP
Remote access tools (SSH,VNC, RDP)
SQL Databases
Security (open SSL, certificates, public keys, keystore, cache)
Ticketing systems
The Following Skills Would Be a Plus
Think out of the box
Team player
Able to switch from one task to another without much difficulty
Ready to accept last minute requirement changes when necessary
Productive (meet deadline with good product)
Excellent communication skills
Additional Benefits
Competitive compensation package
Flexible working hours
Private health insurance
Modern working environment to help you be productive and have fun playing pool, table tennis and foosball
Team buildings and paid slots for volleyball, football and basketball to encourage team spirit
Fruits and refreshments
Great working atmosphere

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Skoro postavljeni poslovi Endava

Pregledano: 440 puta
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