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Developers for support team Puno radno vreme

na Fracture Code Corporation doo u Beograd (Poslato na 12-06-2018)

Developers for Support Team

We are looking for skilled developers for our support team in Belgrade who have a passion for servicing our customers and master the capability of communicating complex software and IT-equipment solutions into an easy understandable “how to”.
You will be part of the Support team located in Belgrade, where you will drive the development of internal communication channels. We are looking for a profile with an entrepreneurial mindset and innovative thinking who can develop smart tools and structure information to ensure that all people are well informed.
We believe in team based ownership and the individual contribution to team is vital for high performance. With clear guidelines and empowerment, combined with your proactiveness and engagement we reach great solutions.

About the job
With your solid technical knowledge and the patience to guide customers remotely, you will be able to fulfill the following tasks:
• Handle and address customer enquiries with a high customer satisfactory
• Solve tickets issues according to Company Standards
• Install upgrades smoothly either on customer site or remotely
• Problem shooting of customer issues
• Elaborate user guides and documentations
• Execute Training at customer sites
• Elaborate customer reports

We use the following technologies:
• For backend; C#, SQL Server, Window Services, Visual Studio
• For support; Zendesk, Jira, Confluence, Codentify/Inextor, TeamViewer, VPN
• For customer; Printer drivers for – and knowledge about Domino (D-Series, M-Series), VideoJet (Label printer / Print and Apply and Laser printers), Markem Imaje (MI2200, X40), Telnet and Zebra

About you
We would like you to
• Minimum Bachelor degree with some years of experience or a Master degree in software development, computer science or similar
• Get energized when supporting customers and solve their issues
• Be good in English orally and in written
• Have some experience in problem identification and ‘route of course’ principles
• Have executed testing and elaborated documentation

About FractureCode
We are a leading solution provider and system integrator in the field of Track & Trace, digital authentication and volume verification of manufactured items focusing on software development and industrial automation. Growing rapidly, having customers in 43 countries, an office in Belgrade and planning opening 3 more this year, we seek devoted, ambitious and skilled team members that will enrich our teams.
Employees are our most important asset, and we believe that when you focus on your core interest and is guided by strong leadership with room for continuously development you will thrive in our fast pace work environment as a member of the best and highly motivated teams.

Join our team
We select applications continuously, so please upload your application and CV as soon as possible here https://seafile.fracturecode.net/u/d/ce329ecafdeb4f0ea94f/
The document should be a pdf-file and named Supporter and your name.

Deadline: 30.6.2018.

Please share if you know some great people, who would love this job.

Pregledano: 464 puta
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