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Manager, Customer Delivery Puno radno vreme

na Mastercard u Beograd (Poslato na 19-06-2018)

Manager, Customer Delivery


Job description

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Customer Delivery

Major Accountabilities

 Manage all operational and technology related opportunities and operational issues related with the local markets, reporting to Country Managers and provide support for the local markets.
 Analyze and improve customer operational performance and profitability through reviews.
 Ownership of
technology and processing related new business initiatives;
the delivery of solutions sold to the customer after the sale has completed by initiating and driving the complete implementation process;
operations and technology related activities with customers to leverage MasterCard assets to obtain mutual objectives.
 Partner with
markets operations and implementation contacts and other internal MasterCard contacts/functions to achieve business goals and increase the customer’s overall satisfaction with MasterCard and its processes;
account managers and deliver against business and corporate objectives, opportunities and commitments.
 Provide
the account team and customers with training and updates on processing related products and communication of operational enhancements so that they are aware and supportive of the initiatives undertaken by the Customer Delivery team;
customer feedback to MasterCard business owners on delivery services.
 Ensure all operational issues for customers are managed and ensure compliance with all MasterCard technology enhancements.
 Participate in initiatives to improve MasterCard services and customer related processes.
 This function must
fully compliant with all processes and rules of the Customer Delivery Technology.
be performed mainly from office in Moscow. Mobility to other supported countries is expected.
 Extensive knowledge of customer service principles and financial industry/banking operations practices.
 Project management and implementation skills, payment card processing technologies and operations related skills are required.
 Knowledge of mobile payments (NFC technology, Remote Payments) is a MUST.
 Knowledge of card operations (issuing and acquiring) with emphasis on authorizations, clearing and settlement; and technologies: emv, e/m-commerce, paypass, etc. In depth knowledge of MasterCard’s processing related products, services and technology offerings is required.
 Leadership, communication and negotiation skills are must.
 Strong analytical/problem solving and planning skills.
 Accountable to team leads for meeting department deliverables.
 Cultural sensitivity.
 The ability to fluently communicate in Russia and English, language of the accounts, is compulsory.
 A strong interest in transforming technology into business solutions and opportunities and promoting/selling these solutions.
 Willingness and capability to travel up to 60% for certain periods of time.
 University/college education, work at payment card industry with experience covering wide scale of processing and technology areas.
 Needs to be able to work independently but also as part of the team.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Application link

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