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Aplikacija

Front Desk / Reservations specialist - Hospitality Puno radno vreme

na FrontDesk Anywhere u Beograd (Poslato na 09-01-2019)

Frontdesk Anywhere is an award-winning cloud-based property management system for independent hotels and management groups. The company gathers together hotel industry veterans and technology experts offering a platform to hoteliers that that streamlines operations, increases revenue, enhances the guest experience and helps them achieve more, better, & faster. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than 45 countries.

The position:
We aim to develop the right candidate to assist and train clients in all aspects of using Frontdesk
Anywhere:

  • Providing online chat and phone support to clients
  • Delivering online training sessions to individual customers
  • Providing post-sales technical support
  • Ongoing technical account management to your assigned accounts
  • Onboarding of new customers and helping ensure all training sessions are completed in a timely
    manner

Primary Responsibilities:

  • Provide efficient and prompt customer follow-up on unresolved issues
  • Coordinate efforts with other support teams when necessary
  • Educate customers on Frontdesk Anywhere products and training resources available
  • Identify and communicate critical issues quickly and escalate to appropriate points of contact
  • Keep up-to-date with frequently changing processes and procedures
  • Perform other duties as assigned
  • Work closely and provide industry knowledge and assistance to the software development team

Key Skills and Qualifications:

  • 2 + years in hospitality working on Reservation and/or Front Desk using sophisticated PMS
  • hospitality software and full knowledge of the hospitality industry
  • Customer support or account management experience, preferably in the hotel or travel Industry
  • A personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
  • High level of proficiency in English – both written and spoken
  • Experience working with online tools and applications
  • Customer facing experience through live phone and email contact
  • Skills in presenting and demonstrating software
  • Ability to multi-task and quickly change directions based on the priority of issues at hand
  • Strong technology background using web-based software systems

Bonus Points:

  • Customer support or account management experience, preferably in the hotel or travel Industry
  • Should be proficient with Customer Relationship Management and Customer Service Software
    basics and concepts
  • Experience in testing applications and providing feedback
  • Not be afraid of picking up the phone and calling customers

How to apply:
Please send your most updated resume and cover letter along with any other documentation that you
may find suitable to m.skoro@frontdeskanywhere.com



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