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Aplikacija

Customer Service Representative Puno radno vreme

na Reliant Call Center (Bilo koji) (Poslato na 12-04-2019)

Responsibilities:

Assist callers with billing inquiries
Understand “client call flow”
Always strive to ensure First Call Resolution and complete Customer Satisfaction
Build trust and rapport with the customer through clear, respectful interaction
Determine business offerings that the customer does not currently have and make the appropriate offer to upgrade and add on to their service
Code the call accurately and completely for the installer
Knowledge of processes and policies

Required Skills:

Fluent in English
Microsoft Office Suite
Professional attitude
Excellent communication skills both written and verbal
Ability to be resourceful and proactive in dealing with issues that may arise
Ability to organize, multi-task, prioritize and work under pressure, ability to work to tight deadlines
Optimistic and extrovert personality
Loyal and team player
Previous work experience in the industry is a plus, but not essential


Skoro postavljeni poslovi Reliant Call Center


Pregledano: 207 puta
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