Customer Service Specialist Puno radno vreme

na Beiersdorf d.o.o. u Beograd (Poslato na 30-06-2020)



As Customer service specialist you are part of the Supply Chain team in Belgrade, Serbia and you work closely with other teams (in particular Sales, S&CM, and Finance) and stakeholders in order to be a business partner in the Serbian affiliate meeting company targets.


work in the SAP business environment in order to administer business changes related to financial liabilities / approvals as well as for the delivery and return of goods and advertising material from customers
Archiving of shipping documentation
Continuous improvement of the process of delivery and refunds from clients
Accepting and effectively addressing customer complaints
Analysis of the results of key performance parameters and continuous improvement of the process
Receipt and processing of orders from external and internal clients
Monitoring the complete process of delivery, returns and problem solving in the process in order to achieve an efficient result of the entire process
Regular updating of the master data in the SAP system
Operational communication with the Provider of Logistics Services with the aim of more efficient processing of orders and returns
Reporting and analysis of key performance parameters
Continuous improvement of logistics processes
Communication with clients in order to update the database of client data base
Defining key projects on an annual basis in cooperation with the supervisor in the field of customer service
Operational management of key projects in the field of customer service in order to improve the efficiency and quality of service to customers
participation in regional initiatives to improve key processes in the field of customer service


Motivated candidates who wish to continue their career in the international environment are kindly invited to introduce ourselves to us with a structured CV and motivation letter in English language.

Applications are expected exclusively at the e-mail address: CareerAdriatic@Beiersdorf.com with full confidentiality.

Only shortlisted candidates will be contacted.

Application link

Pregledano: 99 puta
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Motivational letters